Return & Refund Policy
Return & Refund Policy – Ulthavique™
At Ulthavique™, we want every customer to feel confident and satisfied when purchasing our premium coffee products and café-inspired essentials. If your order does not fully meet your expectations, we provide a clear and convenient return process to assist you.
Return Eligibility
You may request a return within 30 days after receiving your order if the following conditions are met:
• The product remains unused and in its original condition
• Original packaging and included accessories are still intact
• Valid proof of purchase, such as an order confirmation or receipt, is provided
Products that do not meet these conditions may not qualify for a refund or exchange.
How to Request a Return
To begin a return request, please contact our customer support team:
📧 service@ulthavique.com
After your request has been reviewed and approved, we will provide:
• Detailed return instructions
• The correct return shipping address
• Return label information if applicable
⚠️ Returns submitted without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Products
We recommend inspecting your order immediately after delivery.
If your coffee products arrive damaged, defective, or incorrect, please contact us within 72 hours after receiving the package and provide clear photos of:
• The product itself
• The packaging materials
• The shipping label
Our support team will review the issue and arrange an appropriate replacement or refund when necessary.
Non-Returnable Items
Certain items may not qualify for returns, including:
• Opened or used coffee products
• Customized or personalized items
• Gift cards
• Clearance or final sale products
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
Exchanges
If you would like to exchange a product, please follow these steps:
• Contact our support team to receive return authorization
• Return the original product following the provided instructions
• Place a new order for the replacement item if necessary
This process helps us provide faster service and maintain product availability.
International Orders – EU Customers
Customers located within the European Union may have additional cancellation or return rights under applicable consumer protection laws.
Eligible customers may request a return within 14 days after delivery provided that:
• The product has not been used
• Original packaging is preserved
• Proof of purchase is available
These rights apply in addition to our standard 30-day return policy for eligible unused products.
Refund Processing
Once we receive and inspect the returned product, we will notify you regarding the status of your refund request.
If approved:
• Refunds will be issued to the original payment method
• Processing may require up to 10 business days depending on your payment provider or financial institution
If your refund has not appeared within 15 business days after approval, please contact us at:
📧 service@ulthavique.com
Return Address
The appropriate return address and additional instructions will be provided after your return request has been approved.
Company Contact Information
Ulthavique™
Email: service@ulthavique.com
At Ulthavique™, we are committed to making the return and refund process simple, transparent, and customer-friendly because your satisfaction is important to us.